A. For increased security, Beagle require that all customers use SMTP Authentication when sending outbound email. For information on configuring your email client with SMTP Authentication please see our setup guides or your vendor's documentation. Your username is your full Beagle email address (e.g firstname.lastname@example.org) and your password is the same as your mailbox password.
A. Log into the 'my account' with your 8-digit customer number and password and click 'add mailbox'. Most plans are allowed five (5) email accounts free of charge. You can use these extra accounts as separate, private email boxes for friends or family.
A. Each Email Mailbox associated with your account can hold a maximum of 50Mbytes of mail. The largest mail customers are allowed to send is 30Mbytes. If you need to transfer large files to a friend or colleague, we suggest you use your free web space and send the recipient a link to the file rather than clog up their inbox! If your mailbox storage exceeds 50Mb, any new email sent to it will be rejected.You can check the size of your mailbox by going to the 'my account' section of our website and logging in with your mailbox username and password.
A. You probably have a very large email waiting in your Inbox. Log in to your Email account with Beagle WebMail to either view, download or delete the message.
A. You may log into webmail by clicking the 'webmail' link from the menu of the Beagle website and then enter your username and password.
A. All emailed destined for your inbox is filtered by anti-spam technology. If you receive Spam that is not caught by our filters, you can report the spam to the ACM If the spam received appears to misuse personal information you may report it to the Privacy Commissioner. If the spam contains misleading or deceptive material that is likely to breach the Trade Practices Act 1974, you may report it to the ACCC.
A. Beagle use advanced Anti-Spam technology to perform analysis on all incoming messages.
If a message is detected as Spam, it is placed in a separate Mail folder called 'Spam' accessible only via Beagle WebMail.
You may log into webmail by clicking the 'webmail' link from the menu and then enter your username and password. From there, click on Folders and select the Spam folder. If you do not see a Spam folder, then click 'Show Unsubscribed' in the Folder Navigator. Then click the tick box for Spam and select 'Subscribe to Folder' from the 'Choose Action' Drop down box. Then click on the Spam folder to see the messages in the Folder.
You should check this folder once every so often to ensure that any mailing list or legitimate email that you might get is not being filled into this folder. Anti-spam technology is not perfect, and some genuine email is often marked as Spam. Messages older than 14 days are automatically removed from this folder.
You can alter the aggressiveness of the Spam filter or switch it off completely using the 'Mailbox Controls' feature after logging into the 'My Account' section of our website with your mailbox username and password (not customer number). If you would like a particular sender whitelisted, please email a copy of the message with full headers to support.
A. Our Anti-Virus technology is very accurate and we aim to capture over 99% of virus messages. All Anti-Spam technology is fundamentally imperfect but we aim to capture over 90% of all spam. The service is provided on a best efforts basis and no guarantees are provided for its accuracy.