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Key Fact Sheet

Service: NBN 50/20 200GB

  • nbn speed tier: 50/20Mbps
  • typical busy period download speed: 45Mbps
  • simultaneous use: 4 - 8 people
  • what you can and cannot do in the typical busy period: Email, browsing, social media, music video streaming, online gaming, 8 x high definition video streams and 1 x ultra high definition 4K video streams
The nbn speed tier is the maximum speed possible outside of peak hours and is subject to the technical limitations of the nbn network. The Typical Busy Download Speed is the typical download speed you will experience between 6pm to 10pm nightly.

Technical limitations of the nbn

If your electricity goes out, you won't be able to make telephone calls or use the Internet unless your nbn service is supplied over fibre with an nbn battery back-up unit, and you have an alternate electricity supply for your own equipment. If you use a medical or security alarm, you must make your own enquiries to see if they are compatible with the nbn before signing up with us. If you do have one of these devices, we recommend using a mobile cellular service instead of the nbn. If you do insist on using the nbn, you should register your device on the nbn Medical Alarm Register at www.nbnco.com.au.

If your service is delivered over nbn's copper or fixed wireless infrastructure, it is possible that you may not ever be able to achieve the Speed Tier speeds. If this is the case, we will recommend or move you to a Speed Tier appropriate for your circumstances, or you can cancel your service. Generally, speeds may be affected by: the quality of your modem, internal wiring in your home, the distance between your Wi-Fi modem and your devices, electrical and Wi-Fi interference, network or internet congestion, weather or infrastructure faults. You can contact us and we can assist you in diagnosing and resolving such problems.