We recognise that many Australians may have disabilities which
may require special or additional assistance when purchasing
or using one of our products or services.
Firstly, you must disclose to us if you have special needs.
If you do have special needs, we will assess if our service is
suitable for you. We may then either elect to provide you a
service, not provide you a service or recommend another carrier
which can assist you. For example, if you have diminished mental
capacity, we may not permit you to purchase a service on the
basis that you are unable to excercise informed consent in
entering into a contract.
In recognitation of this, the following information is available
to assist persons with special needs:
- Priority Assistance: This is a special service for persons
with life threatening medical conditions. Only a small number
of carriers can provide 'Priority Assistance' for life
threatening medical conditions being those registered
under industry code ACIF C609:2007. These carriers include
Telstra, M2 and Primus Telecom. We do not provide 'Priority
Assistance' and therefore our Home Phone service is not suitable
for customers with life threatening medical conditions. If
you require this service, do not subscribe to a product with
us or any other carrier which is not registered under the
code.
- Hearing impairment: The
National Relay Service (NRS) can assist customers communicating
with us by telephone who have hearing impairment. We have
assisted may customers using the NRS and we welcome calls
from this service. For more information visit:
relayservice.gov.au.
