Q. How do I change my plan?
If you wish to change plan, simply login to the 'My Account' section of our website with your
8-digit customer number and password. Click the 'Change Plan' option. Select the appropriate
subscription and new plan and follow the prompts. You will be provided a confirmation screen
before the plan change is actioned.
If you wish to upgrade to ADSL or 3G wireless from dial-up, please use our online upgrade pages linked at the bottom of each product page.
Processing time for plan changes:
- Fixed line broadband plan changes on the same line speed occur instantly and all charges are pro-rated
- Fixed line broadband plan changes with a different line speed occur in 1-3 business days and all charges are pro-rated
- Fixed line broadband upgrades to a bundle take 3-5 business days and all charges are pro-rated
- Wireless broadband upgrades are scheduled for the 1st of each month and all charges are pro-rated. You must contact us at least three business days before the end of the month to make any plan changes for the next month.