Q. I just made a direct deposit payment, how can I check you've received it?
A. Ensure that your payment is always made with your 8-digit customer number in the transaction description. If making a cash deposit, ensure the teller does this for you. You can see your account balance in real time by logging into the 'my account' section of our website with your 8-digit customer number and password. It usually takes between 1-3 business days to process a direct deposit payment.