Q. What billing methods do you support?
We support monthly credit or debit card billing or direct deposit. If you select monthly debit/credit card billing, we will charge your card the nominated subscription fee each month on your anniversary date until you notify us that you wish to close your account.
If you select direct deposit, you must deposit six months worth of subscription fee into our bank account. This is different from direct debit - you must deposit the funds from your account, we do not withdraw them. When depositing funds into our account you must include your customer number in the description or comments field of your Internet banking application. If you are depositing funds at a bank branch, you must fax, email or mail us the deposit slip.
Once you have deposited funds in our account, you must notify us by email. At the five month mark, if you would like to continue using our service, you must deposit another six months worth of subscription fees into our account. Unless your account is under contract, this process does not constitute a contract.
If you cancel your service, we will refund you any remaining credit in your account.
We require six months of up-front payment due to bank fees incurred when a direct deposit is made.It is your responsibility to keep your account in credit. Further, we can not refund any payments without a customer number or other personal identification.